Frequently Asked Questions
Everything you need to know about your luxury fashion experience.
What is the typical delivery timeframe for luxury orders?
For domestic orders within Pakistan, delivery typically takes 3-5 business days. International shipping varies by destination but generally arrives within 7-12 business days via our premium courier partners.
Do you offer custom stitching and alterations?
Yes, we provide bespoke stitching services for our unstitched collections. You can select 'Stitched' on the product page and provide your measurements according to our size guide for a tailored fit.
What is your return and exchange policy?
We accept returns on unworn items with original tags within 14 days of delivery if the product is faulty or incorrect. Please note that customized or stitched orders cannot be returned or exchanged.
How can I track my order status?
Once your order is dispatched, you will receive a confirmation email containing a unique tracking number. You can use this number on our website or the courier's portal to monitor your shipment in real-time.
Which payment methods are accepted?
We accept all major credit and debit cards (Visa, Mastercard), PayPal for international customers, and Cash on Delivery (COD) for orders within Pakistan.
Are the colors of the products accurate on the website?
We strive to display our colors as accurately as possible; however, due to professional lighting and different screen resolutions, slight variations may occur between the digital image and the actual fabric.